Privacy Policy

This website is operated by Mufaddal Fasteners Building Material L.L.C, Nakheel, Deira, Dubai, United Arab Emirates. You can reach us at sales@mufaddalfasteners.com or +971 55 265 0596.

We only collect the information you choose to send us:

• Quote request form: your name, email address, phone number, company, the product category you are interested in, quantity and any notes you write.
• Contact form: your name, email address, phone number (optional), company (optional) and your message.
• Phone, WhatsApp and email: the details you share with us when you contact us directly.
• Basic technical data: like most websites, our hosting provider may log your IP address, browser type and the pages requested, for security and reliability.

• To reply to your enquiry and prepare quotations.
• To arrange supply, delivery and after-sales support for orders you place.
• To keep our website secure and to prevent spam and abuse.

We do not sell your personal information, and we do not use it for automated decision-making.

Quote and contact requests are stored in our database and may be forwarded to our team by email through an email delivery service. Our website and database are run by third-party hosting providers that process data on our behalf. These providers may store data outside the UAE.

We share your information with other parties only when it is needed to fulfil your request (for example a carrier arranging a delivery), when the law requires it, or with your permission.

This website does not use advertising or tracking cookies. Your browser may store small preferences on your device (for example whether you prefer card or table view in the product catalogue). If you are a site administrator, a secure session cookie keeps you signed in to the admin area.

We keep enquiries for as long as needed to respond to you and to keep reasonable business records, then delete or anonymise them. Ask us if you would like your enquiry deleted sooner.

You can ask us to see, correct or delete the personal information we hold about you by emailing sales@mufaddalfasteners.com. We will respond within a reasonable time.

We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS) and restricted access to our admin area. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

Questions about this policy? Email sales@mufaddalfasteners.com or call +971 55 265 0596.